Besides the fact that they were efficient and prompt, another event really blew my mind. On the bench there was a small scratch. One of the men told me he noticed it (before I did), and had Su Casa call me after he left to arrange a pick up for it to be fixed! When does a company point out a defect on their own! I was really amazed with this quality of service. Su casa called me within the hour, and came to pick up the bench.
I have never been treated with such service through a furniture company. I may be a new believer in not just nice furniture, but in the service that comes with a company like Su Casa...if there even is one!
Pictures of the final product coming soon when the set is complete!
For those who have purchased high quality furniture, have you noticed this similar service?
Friday, June 15, 2012
It's Here!
Su Casa came promptly on delivery day with my new dining table. It felt like Christmas! Besides the fact that I received the nicest piece of furniture that I have ever owned, I noticed other perks unique to their company and their quality of service.
For anyone who has ever purchased a piece of IKEA furniture, I bet you know how frustrating assembling their furniture can be. No matter who clear their instructions seem to be, there is always one mistake made along the way which requires one to take apart the progress made and start over. The very respectful servicemen came in (who were clean I might add, a feat not often accomplished), and immediately began to assemble the furniture. They were quick, and even cleaned up after themselves! I have never had anyone assemble my furniture! God bless their hearts! They were even nice to my dog, Diggy ( a sure way to win me over).
Besides the fact that they were efficient and prompt, another event really blew my mind. On the bench there was a small scratch. One of the men told me he noticed it (before I did), and had Su Casa call me after he left to arrange a pick up for it to be fixed! When does a company point out a defect on their own! I was really amazed with this quality of service. Su casa called me within the hour, and came to pick up the bench.
I have never been treated with such service through a furniture company. I may be a new believer in not just nice furniture, but in the service that comes with a company like Su Casa...if there even is one!
Pictures of the final product coming soon when the set is complete!
For those who have purchased high quality furniture, have you noticed this similar service?
Besides the fact that they were efficient and prompt, another event really blew my mind. On the bench there was a small scratch. One of the men told me he noticed it (before I did), and had Su Casa call me after he left to arrange a pick up for it to be fixed! When does a company point out a defect on their own! I was really amazed with this quality of service. Su casa called me within the hour, and came to pick up the bench.
I have never been treated with such service through a furniture company. I may be a new believer in not just nice furniture, but in the service that comes with a company like Su Casa...if there even is one!
Pictures of the final product coming soon when the set is complete!
For those who have purchased high quality furniture, have you noticed this similar service?
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